Fancy a new job as an Account Manager instead of going back to that dreary old agency?

We’re on the look out for a new Account Manager to join our team. Society is one of the fastest growing social media agencies in South Africa (and part of the King James Group which we assume needs no introduction).

This is not a position where you just smile at clients and shuffle job bags around – we’re looking for an entrepreneurial, strategically-minded person that can have a real impact on the clients they work for.

If you’d like to apply send a covering letter and CV to kelly(at)theworkofsociety.com telling us about your social media experience and why you’re perfect for the role.

Here is the official stuff:

JOB TITLE:       Account Manager

JOB LEVEL:       Intermediate.

START DATE: February 2013

Job Overview:

The Account Manager plays a critical role in the co-ordination and delivery of work on their client portfolio.  Liaising closely with both the client and the agency team, the AM will manage and drive delivery on the account whilst producing and implementing work of their own.

Responsibilities include, but are not limited to:

  • Supporting the strategic process through providing input as required and requested (e.g. research, analysis, budgeting, sourcing of suppliers etc.)
  • Supporting the strategic process by preparing documentation and presentations as required
  • Playing the point of contact for clients, building relationships through providing superior service whilst building loyalty and trust
  • Providing day to day project management on allocated retainer and campaign accounts driving delivery of on brief, on budget and on time.
  • Timeously and accurately preparing CE’s and PO’s and ensuring that they are process accordingly
  • Regularly attending client meetings
  • Monitoring, analysing and interpreting online activity to monitor real time success making recommendations and changes when necessary
  • Monitoring budgets as retainers and campaigns role out
  • Actively managing the allocation of tasks and delivery of Account Executive / Community Manager
  • Attending client status and monthly meeting and communicating effectively back into the Society team to maintain co-ordination and insight of the team
  • Ensuring content is delivered and implemented to plan
  • On going investment in client and industry knowledge to ensure ever increasing understanding and insight
  • Co-ordinate, compile and prepare reports including, but not limited to:
    • Status reports
    • Action reports
    • Competitor reports
    • Analytical reports
  • Participate in creative brainstorms
  • Generate ad hoc creative copy
  • Ensuring that issues are escalated to management timeously and appropriately so that resolution is achieved before problems escalate
  • Remaining accountable for all work from start to finish ensuring that follow-through and accountability is achieved and maintained at all times
  • Ensuring a seamless working environment by providing effective cross-functional communication (both within the inter and intra company)
  • Ensuring that all knowledge created in the course of work is effectively managed, stored and maintained for current and future use
  • Ensuring that all company procedures, systems and methodologies are followed and maintained (including, but not limited to:  Chase, authorisations, approvals, HR, Reporting and other)
  • Ensuring all reporting responsibilities are met and that management is kept updated on project progress and developments
  • Continually invest in gaining industry knowledge, improving personal technical/soft skills and knowledge sharing

Team Management

  • Day to day supervision of the team to ensure service levels are consistently met, including;
    • Allocation of resources
    • Delegation of work
    • Performance levels
    • Providing and co-ordinating authorisations
    • Mentoring more junior staff
    • Leading by example

Qualifications and Experience:

  • Tertiary qualifications in related field (e.g. Communications, Marketing, Advertising, PR) essential
  • Fully MS Office literate essential
  • At least 4 years of industry related experience (PR, Marketing, Advertising) essential
  • At least 2 years supervisory experience essential
  • Hands on experience of managing social media client accounts
  • Drivers license essential
  • Own transport beneficial

Skills and Attributes/ Key Competencies:

  • Enthusiastic / confident / professional
  • Proactive
  • Attention to detail
  • Excellent time management skills
  • Exceptional interpersonal skills
  • Excellent presentation skills
  • Excellent organisational skills
  • Interrupt, stress and deadline driven / ability to handle diverse activities
  • Numerate
  • Passion for client service delivery and hunger to achieve
  • Good time management skills
  • Able to manage a team
  • Passionate about social media with understanding of community management tools and ORM   (Hootsuite / Radian6, Social Bakers etc.)
  • Ability to understand and interpret insights tools e.g. Facebook insights, Social Bakers, Radian6 etc.