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New work for the City of Cape Town

Earlier in the year we started work on the City of Cape Town and we’re very pleased to have now launched a revamped social media presence for the city. While there are obvious changes in the channels, content and design some of the key changes will be less obvious (unless you have a problem that you need the city to solve).

We’ve done a considerable amount of work on community management and escalation procedures to allow the team to pick-up problems and solve them more quickly. The starting point for all of the work was: how can we make the social channels for the city more useful for more people and communicate more clearly?

City of Cape Town (Facebook)

@cityofct (Twitter)

@cityofctalerts (Twitter)

@cityofctmayor (Twitter)